The I.T. Help Desk Analyst Training Program is designed for individuals who want to start a career in Information Technology with little to no previous experience. This program provides practical, job-focused training to help students build the technical knowledge, troubleshooting skills, and professional communication needed to succeed in an entry-level IT support role.

Students will learn how to support users in real-world business environments, troubleshoot common hardware and software issues, work with operating systems, understand networking fundamentals, use Microsoft Azure and Microsoft 365 tools, and follow industry-standard help desk processes.

This is a role-based training program built to prepare students for entry-level careers in technical support, service desk, desktop support, and help desk environments.

No prior IT experience is needed. No previous IT education or certification is required.

To join this program, students only need basic English reading and speaking skills, basic computer usage skills, a basic computer or laptop, and a high-speed internet connection to attend live online classes.

By the end of this program, students will be able to:

• Understand the role and responsibilities of an I.T. Help Desk Analyst
• Troubleshoot common hardware, software, printer, and connectivity issues
• Support Windows operating systems and desktop environments
• Understand networking fundamentals, IP addressing, Wi-Fi, and internet troubleshooting
• Understand Microsoft Azure fundamentals and basic cloud support tasks
• Support users in Microsoft 365 environments, including license assignment, onboarding and offboarding, MFA troubleshooting, log review, and Level 1 and Level 2 support tasks
• Perform user account support, password resets, and access-related tasks
• Understand ticketing systems, escalation processes, and help desk workflows
• Apply strong customer service and communication skills in technical support environments
• Document incidents, service requests, and troubleshooting steps professionally
• Build confidence to work in entry-level IT support roles